1. Purpose & Scope

This Privacy Policy describes how Kinetic Watts & Volts Ltd.. (hereinafter referred to as “Kinetic”), a company, incorporated and existing under the laws of India and having its registered office at D1 Block, Plot No 18/2, Chinchwad, Pune-411019, Maharashtra is committed to protecting the privacy of its users (hereinafter referred to as “You”, “Your” or “User”) and has provided this privacy policy statement (the “Privacy Policy”) to familiarize You with: the manner in which Company collects, processes, uses, stores and discloses your personal data when you visit our website or use our products and services (collectively, the “Services”).

This Privacy Policy applies to personal data processed by Kinetic in connection with the Services and is intended to explain how and why your personal data is processed and the rights available to you under applicable data protection laws.

2. Data We Collect

Depending on your interaction with Kinetic and the Services you use, Kinetic may collect the following categories of personal data:

2.1 Personal and Contact Information

Kinetic may collect a variety of Personal Information, including but not limited to your name, residential or correspondence address, email address, telephone/mobile number and other contact details. You are requested to ensure that Your contact information and preferences are accurate, complete and up to date by logging into Your Account.

2.2 Transaction and Service Information

Kinetic may collect information relating to test rides, bookings, purchases, orders, payments, billing, vehicle registration, servicing, subscriptions and other transactions with Kinetic.

2.3 Identification and Verification Information

Where required for a particular transaction, service or legal/regulatory requirement, Kinetic may collect identification and verification information and documents, including information contained in government-issued identification documents.

2.4 Technical and Usage Information

Kinetic may automatically collect certain technical and usage information when you use our website or Services, such as your IP address, browser type, operating system, device information, usage information and cookie identifiers.

3. How We Use Personal Data

We may process your personal data for the following purposes:

1. Register and manage your account,
2. Process test-ride requests, bookings, purchases, orders, payments, billing and vehicle registration;
3. Provide, administer and improve our products and Services;
4. Provide customer support and respond to your queries and requests;
5. Provide subscription-based services, including charging-related features, where applicable;
6. Communicate with you regarding your transactions, bookings, services, account or other requests;
7. Comply with applicable legal, regulatory and statutory obligations if any;
8. Maintain the security, integrity and functionality of our website and Services;
9. Analyse usage and improve our products, Services and customer experience; and
10. Send promotional and marketing communications where permitted by applicable law and, where required, based on your consent.

4. Sharing of Personal Data

Kinetic may share your personal data, where necessary and in accordance with applicable law, with the following categories of recipients:

1. Third-party service providers and processors providing services such as payment processing, hosting, technology, analytics, customer support and other business support services;
2. Financial institutions, financing partners and insurance partners, where relevant to your purchase, financing or insurance requirements;
3. Dealers, distributors and other business partners involved in providing products or Services to you;
4. Government authorities, regulators, law enforcement agencies and other statutory authorities where disclosure is required or permitted under applicable law;
5. Regional transport authorities or other relevant authorities for vehicle registration and related statutory processes;
6. Telecom or connectivity service providers where required for connected vehicle or other connectivity-related features; and
7. Affiliates, professional advisers or other relevant parties in connection with a merger, acquisition, restructuring, sale of assets or other corporate transaction.

Kinetic may use aggregated or anonymised information for analytical, statistical, research and business purposes where such information does not identify an individual.

5. Data Retention

Kinetic retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide the relevant Services, to comply with applicable legal, regulatory, accounting or tax requirements, or to establish, exercise or defend legal claims.

When personal data is no longer required for the applicable purpose or is not otherwise required to be retained under applicable law, we will delete or anonymise it in accordance with our applicable data retention practices.

6. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, use, disclosure, alteration, loss or destruction.

While Kinetic take reasonable measures to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

Children’s Privacy

Kinetic Services are not intended to knowingly collect personal data from children. We do not knowingly solicit or collect personal data from individuals under 18 years of age except where permitted and processed in accordance with applicable law.

If we become aware that personal data of a child has been collected in circumstances contrary to applicable law, we will take reasonable steps to address such data in accordance with applicable legal requirements.

8. Cookies and Similar Technologies

Kinetic use cookies, pixels and similar technologies to enable essential website functionality, analyse website performance, enhance user’s browsing experience and, where applicable, support personalisation and advertising.

Essential cookies are necessary for the website to function and cannot be disabled through Kinetics’ Cookie Settings. Optional cookies may be used for the purposes described in our Cookie Policy.

You may accept, reject or manage optional cookies through the “Cookie Settings” option available on our website, subject to the functionality provided by the website and applicable law.

9. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

1. Obtain information about your personal data and its processing;
2. Request correction, completion or updating of inaccurate or incomplete personal data;
3. Request erasure of personal data where permitted by applicable law;
4. Withdraw consent where processing is based on consent;
5. Raise a grievance regarding the processing of your personal data;
6. Exercise any other rights available to you under applicable data protection laws.

Requests relating to your personal data or withdrawal of consent may be made through the contact details provided in this Privacy Policy. Kinetic may need to verify your identity before processing certain requests.

10. Privacy and Grievance Contact

If you have any questions, concerns or grievances regarding this Privacy Policy or the processing of your personal data, or if you wish to exercise your applicable rights, you may contact us at:

Email: info@kineticev.in (for customer communications). Users may receive an automated response from info@kineticelectric.in
Address: Kinetic Innovation Park, D-1 Block, Plot no. 18/2, H.K. Firodia Road, MIDC, Chinchwad, Pune – 411 019

We will address requests and grievances in accordance with applicable law and our applicable procedures.

11. Updates to this Privacy Policy

Kinetic may update this Privacy Policy from time to time to reflect changes in our Services, data processing practices or applicable law.

Where appropriate, we will provide notice of material changes through our website or other appropriate communication channels. Where consent is required for any new processing activity, we will obtain such consent in accordance with applicable law.

12. Limitation of Liability

To the extent permissible under applicable law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of or in connection with this Privacy Policy.

13. Governing Law, Jurisdiction and Dispute Resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. The courts at Pune, Maharashtra shall have the exclusive jurisdiction. Subject to applicable law and any rights or remedies that cannot lawfully be excluded or restricted, any dispute arising out of or in connection with this Privacy Policy shall, to the extent legally capable of being referred to arbitration, be referred to and finally resolved by a sole arbitrator appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, in English language, and the seat of arbitration shall be at Pune, Maharashtra. The Award passed by the Arbitrator shall be final and binding on the Parties, to the extent permissible under applicable law.

Nothing in this Clause shall prevent You from exercising any statutory rights or remedies available to You under applicable data protection laws or other applicable law.

Last Updated: [9th September 2026]